Feedback & Complaints
We are always keen to get as much feedback as possible about every aspect of our operations. This could include the design, layout and usability of our website; the service provided by our UK-based office; our community website; or our local operations. So please feel free to contact us and tell us about your experiences we are always very pleased to hear from you and it all helps us to improve the service we provide
We work very hard to ensure that your adventure fishing holiday is run to the highest standards and during the many years we have been operating holdiays around the world we have rarely had complaints. However, should you find you have any problems with our service here in the UK or whilst abroad, please follow the procedures below.
As stated in our booking conditions, if you have a problem with any aspect of your holiday, you should first tell your Advernture Fishing Holidays guide during the tour, who will then endeavour to resolve the matter to your satisfaction. Usually we can resolve all problems at this stage.
Any further official complaint must be put in writing to the company within 28 days of the end of your holiday. This should be sent to the United Kingdom head office in Featherstone, West Yorkshire.
Non Complaint Negative Feedback:
You may wish to make a comment about our service, your holiday or whatever you wish - but you might not want to make an official complaint. Please contact Paul Grothier, Tour Operations Director directly with your comments.
Hook one now!
Book any tour 9 months
or more in advance,
and we will give you a
special 5% discount!
"The trip was fantastic… the lake was very well run by Kelvin he was very helpful with everything we needed… in the week we had 50 fish between the three of us, with the biggest 50lbs… Thanks for all your help and advice; it helped us to achieve our dreams!"
Jordan, Matt & Azz (French Heaven, France, 2009)